Carrie Wilder - Director Spanish South America, Expedia Group - Lodging Partner Services
A graduate of Georgetown University, in Washington D.C. Carrie has acquired 25 years of international experience in the hospitality industry both in renowned hotel companies and consulting firms. She began her career with Marriott and Hilton in the U.S, and upon relocating to Buenos Aires she joined the preopening team of Park Hyatt Buenos Aires where she stayed for 6 years as Front Office Manager with financial and operational responsibilities for Rooms Division.
As Director of Marketing, Communication and Services in the consulting firms Service Quality Training and Creative Concepts Massimo Ianni, Carrie was able to apply her experience in service, training, and customer care in a variety of projects all over Argentina. Constantly looking for new challenges and the opportunity to create innovative concepts, she joined in the development and opening of the Faena Hotel & Universe as Director of Operations. As a consultant, she has worked for Massimo Ianni & Associates and Ten Rivers Hospitality, both firms are dedicated to assisting service oriented companies and hotels, as well as hotel development projects.
In the educational field, Carrie has been a professor at Swiss American Hospitality Institute, Fundacion Collegiato, and the Business School at Universidad de San Andrés. Together with the Austral Group, she collaborates as a tourism and hotel industry expert panelist and gives conferences to visiting MBA candidates from prestigious foreign universities visiting Buenos Aires.
In 2004, she was also a co-founder of Cast9, a consulting boutique specializing in service, quality, and training using innovative concepts and methodologies which apply theatrical techniques, theory and exercises to human resources for the hospitality industry.
Expedia Lodging Partner Services, a division of Expedia Group, recruited Carrie to lead their team and ambitious growth plans for South America in 2017.